“If you dont have regular and accurate financial statements, youre driving your business 100 miles an hour down a one-way street the wrong way, at night, in the fog, without lights.”

“Even if your companys financial condition can withstand the inefficiency of quality service, your brand likely wont.”

“Every interaction in the marketplace produces some kind of evaluation or appraisal opportunity that can be conveyed to others by the person on the receiving end of the interaction.”

“Anything a customer can do for themselves is where service stops and relevance begins.”

“Trust is a good business practice.”

“Intuition is educated by experience and employed by curiosity.”

“CUSTOMER: Im always on night shift at work.BOOKSELLER (jokingly): Is that why youre buying so many vampire novels?CUSTOMER (seriously): You can never be too prepared.”

“Choose to deliver amazing service to your customers. You'll stand out because they don't get it anywhere else.”

“I pride myself in being a technology innovator, so our specialty at Veeam is our laser-focused commitment to R&D, but you cannot build solid solutions without knowing what the goals are for your cu...”

“They told me exactly how it worked, the marketing of it. Our target market was always going to be young teenage girls, because boys are into sports, and they like buying jerseys and caps and so on,...”

“the desperate need to belong is perhaps never as great as during adolescence. Advertisers seek to communicate with teenagers by frequently using that powerful appeal.”

“Tampon commercial, detergent commercial, maxi pad commercial, windex commercial - you'd think all women do is clean and bleed.”