“If you dont have regular and accurate financial statements, youre driving your business 100 miles an hour down a one-way street the wrong way, at night, in the fog, without lights.”

“Even if your companys financial condition can withstand the inefficiency of quality service, your brand likely wont.”

“Every interaction in the marketplace produces some kind of evaluation or appraisal opportunity that can be conveyed to others by the person on the receiving end of the interaction.”

“Anything a customer can do for themselves is where service stops and relevance begins.”

“Intuition is educated by experience and employed by curiosity.”

“Every small business has to become a publishera publisher of marketing messages and customer resources, and a publisher of stories.”

“If you hire people just because they can do a job, theyll work for your money. But if you hire people who believe what you believe, theyll work for you with blood and sweat and tears.”

“My model for business is The Beatles. They were four guys who kept each other kind of negative tendencies in check. They balanced each other and the total was greater than the sum of the parts. Tha...”

“Dont worry, Im not quitting. Ive decided Im going to stay andmake his life a living hell while I run his business into the ground.--Kim to Abe”

“The best way to find out if you can trust somebody is to trust them.”

“Trust starts with truth and ends with truth.”

“And an unaware witch means a witch who doesn't know she's a witch, and because she's a women that makes her double trouble. Never trust a women." My mothers a women," I said, suddenly feeling a lit...”