“Even a small amount of unplanned downtime can effect a companys profitability and reputation.”

“When you know the destination, the path is easy.”

“Even a small amount of unplanned downtime can effect a company’s profitability and reputation.”

“CUSTOMER: Im always on night shift at work.BOOKSELLER (jokingly): Is that why youre buying so many vampire novels?CUSTOMER (seriously): You can never be too prepared.”

“Choose to deliver amazing service to your customers. You'll stand out because they don't get it anywhere else.”

“Every small business has to become a publishera publisher of marketing messages and customer resources, and a publisher of stories.”

“You want to be the first to do something. You want to create something. You want to innovate something...I often think of Edison inventing the light bulb. That's what I want to do. I want to drive ...”

“BE OPEN TO new thoughts, to new people, to new principles, to new ideas, to new experiences. "NEW" MAKES US GROW”

“Anything beautiful now was just a thought yesterday.”

“If you are interested in equality at all costs, you should never have gone looking for your power in the first place. Holding authority with integrity is more important than making others feel good.”

“If you want to get good in Leadership, you probably should start reading the bible.”

“I dont see myself being special; I just see myself having more responsibilities than the next man. People look to me to do things for them, to have answers.”