“Even if your companys financial condition can withstand the inefficiency of quality service, your brand likely wont.”

“Every interaction in the marketplace produces some kind of evaluation or appraisal opportunity that can be conveyed to others by the person on the receiving end of the interaction.”

“Anything a customer can do for themselves is where service stops and relevance begins.”

“Trust is a good business practice.”

“Intuition is educated by experience and employed by curiosity.”

“Every small business has to become a publishera publisher of marketing messages and customer resources, and a publisher of stories.”

“If you hire people just because they can do a job, theyll work for your money. But if you hire people who believe what you believe, theyll work for you with blood and sweat and tears.”

“My model for business is The Beatles. They were four guys who kept each other kind of negative tendencies in check. They balanced each other and the total was greater than the sum of the parts. Tha...”

“Dont worry, Im not quitting. Ive decided Im going to stay andmake his life a living hell while I run his business into the ground.--Kim to Abe”

“Learn to drive?""Never," said Quentin. "My mission in life is to be a passenger.”

“There were some low moments out there on the road tonightabandonment and whats the point?but then I pulled in a radio station from Albuquerque playing historical rap and breakdance circa 1982. Kurt...”

“The people of God are the driving force of every nation”

“Money is better than poverty, if only for financial reasons.”

“Balancing your money is the key to having enough.”

“...when women gain control over spending, less family money is devoted to instant gratification and more for education and starting small businesses.”