12 quotes found
“People don't care how much you know until they know how much you care”
“If you want to be outstanding, stop meeting expectations, start exceeding them”
“Insurance business is about promises and trust. It is about delivering to the customer in times of need and if this cannot be imbibed in a professional neither him nor the industry will succeed.”
“Teach your employees how to build relationships with your customers.”
“Service is a promise that cannot be seen, touched, or felt through any of our external senses.”
“When leaders reframe customers into guests, and results into experiences, profits escalate.”
“A complaint is a unique opportunity to strengthen the relationship with the client.”
“Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development.”
“Make it easy for your customers to do talk to you.”
“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.”
“In hypercompetitive world, the only way to make an impression on your customer is to break through the noise”
