“If you dont have regular and accurate financial statements, youre driving your business 100 miles an hour down a one-way street the wrong way, at night, in the fog, without lights.”

“Even if your companys financial condition can withstand the inefficiency of quality service, your brand likely wont.”

“Anything a customer can do for themselves is where service stops and relevance begins.”

“Trust is a good business practice.”

“Intuition is educated by experience and employed by curiosity.”

“Every small business has to become a publishera publisher of marketing messages and customer resources, and a publisher of stories.”

“If you hire people just because they can do a job, theyll work for your money. But if you hire people who believe what you believe, theyll work for you with blood and sweat and tears.”

“My model for business is The Beatles. They were four guys who kept each other kind of negative tendencies in check. They balanced each other and the total was greater than the sum of the parts. Tha...”

“Dont worry, Im not quitting. Ive decided Im going to stay andmake his life a living hell while I run his business into the ground.--Kim to Abe”

“Sales is my Religion and Customer is my God and I Worship Him, The only thing is that my God is not very happy n generous always.”

“The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff.”

“The average customer comes into McDonald's three to four times a month, and I'm absolutely convinced that can fit in very comfortably into a balanced diet.”

“Not having a specified launch plan and process is one of the biggest pitfalls in the technology market.”