“If you dont have regular and accurate financial statements, youre driving your business 100 miles an hour down a one-way street the wrong way, at night, in the fog, without lights.”

“Even if your companys financial condition can withstand the inefficiency of quality service, your brand likely wont.”

“Every interaction in the marketplace produces some kind of evaluation or appraisal opportunity that can be conveyed to others by the person on the receiving end of the interaction.”

“Trust is a good business practice.”

“Intuition is educated by experience and employed by curiosity.”

“Every small business has to become a publishera publisher of marketing messages and customer resources, and a publisher of stories.”

“If you hire people just because they can do a job, theyll work for your money. But if you hire people who believe what you believe, theyll work for you with blood and sweat and tears.”

“My model for business is The Beatles. They were four guys who kept each other kind of negative tendencies in check. They balanced each other and the total was greater than the sum of the parts. Tha...”

“Dont worry, Im not quitting. Ive decided Im going to stay andmake his life a living hell while I run his business into the ground.--Kim to Abe”

“People don't care how much you know until they know how much you care”

“If you want to be outstanding, stop meeting expectations, start exceeding them”

“Insurance business is about promises and trust. It is about delivering to the customer in times of need and if this cannot be imbibed in a professional neither him nor the industry will succeed.”

“CUSTOMER: Im always on night shift at work.BOOKSELLER (jokingly): Is that why youre buying so many vampire novels?CUSTOMER (seriously): You can never be too prepared.”

“Choose to deliver amazing service to your customers. You'll stand out because they don't get it anywhere else.”

“I pride myself in being a technology innovator, so our specialty at Veeam is our laser-focused commitment to R&D, but you cannot build solid solutions without knowing what the goals are for your cu...”