“Teach your employees how to build relationships with your customers.”

“Considered your brand a life experience.”

“A brand should take into account the customers total shopping experienceevery contact point is important and should be in accord with the customer expectations.”

“The worlds most powerful business tool is also the most misunderstood. The e-factors are all about feelings not figures and feelings rule all buying decisions!”

“Does your marketing promote the difference between good and bad or better and best?”

“The only way to have great customers is to be one.”

“Posthuman. It was a word from advertising copy, breathless and empty, and all hed ever thought it really meant was that the people using it had a limited imagination about what exactly humans were ...”

“Doing business without advertising is like winking at a girl in the dark. You know what you are doing but nobody else does.”

“All the papers that matter live off their advertisements, and the advertisers exercise an indirect censorship over news.”

“Design that mimics the sensual continuity of nature's subtle connections of color, light and texture invite the viewer's receptivity.”

“Technology has changed the way we work, and consequently, our posture. Today, sitting has been referred to as the new smoking. This has been exacerbated by the development of handheld devices and t...”

“Posture is Paramount.”

“Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.”

“Think about what you sell in terms of how it eases or prevents pain for your client.”

“The income tax is a twentieth-century socialist experiment that has failed. Before the income tax was imposed on us just 80 years ago, government had no claim to our income. Only sales, excise, and...”