“Teach your employees how to build relationships with your customers.”

“A brand should take into account the customers total shopping experienceevery contact point is important and should be in accord with the customer expectations.”

“The worlds most powerful business tool is also the most misunderstood. The e-factors are all about feelings not figures and feelings rule all buying decisions!”

“Does your marketing promote the difference between good and bad or better and best?”

“The only way to have great customers is to be one.”

“You cant afford not to manage your brand.”

“Design that mimics the sensual continuity of nature's subtle connections of color, light and texture invite the viewer's receptivity.”

“Technology has changed the way we work, and consequently, our posture. Today, sitting has been referred to as the new smoking. This has been exacerbated by the development of handheld devices and t...”

“Posture is Paramount.”

“They told me exactly how it worked, the marketing of it. Our target market was always going to be young teenage girls, because boys are into sports, and they like buying jerseys and caps and so on,...”

“the desperate need to belong is perhaps never as great as during adolescence. Advertisers seek to communicate with teenagers by frequently using that powerful appeal.”

“Tampon commercial, detergent commercial, maxi pad commercial, windex commercial - you'd think all women do is clean and bleed.”

“Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.”

“Think about what you sell in terms of how it eases or prevents pain for your client.”

“The income tax is a twentieth-century socialist experiment that has failed. Before the income tax was imposed on us just 80 years ago, government had no claim to our income. Only sales, excise, and...”