“Considered your brand a life experience.”

“A brand should take into account the customers total shopping experienceevery contact point is important and should be in accord with the customer expectations.”

“The worlds most powerful business tool is also the most misunderstood. The e-factors are all about feelings not figures and feelings rule all buying decisions!”

“Does your marketing promote the difference between good and bad or better and best?”

“The only way to have great customers is to be one.”

“You cant afford not to manage your brand.”

“People don't care how much you know until they know how much you care”

“If you want to be outstanding, stop meeting expectations, start exceeding them”

“Insurance business is about promises and trust. It is about delivering to the customer in times of need and if this cannot be imbibed in a professional neither him nor the industry will succeed.”

“Remember that yours is not the only heart that may be wishing for love.”

“God does watch over us and does notice us, but it usually through someone else that he meets our needs.”

“Perhaps when we face our maker, we will not be asked, 'How many positions did you hold,' but rather, 'How many people did you help?”