“Change is not a four letter word...but often your reaction to it is!”

“Becoming well known (at least among your prospects & connections) is the most valuable element in the connection process.”

“Resilience is not what happens to you. Its how you react to, respond to, and recover from what happens to you.”

“When you employ HUMOR, you create a friendly, relaxed buying atmosphere.”

“You don't earn loyalty in a day. You earn loyalty day-by-day.”

“I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.”

“A lady's imagination is very rapid; it jumps from admiration to love, from love to matrimony in a moment.”

“I've always said that idleness dulls the spirit. We have to keep the brain busy, or at least the hands if we don't have a brain.”

“If your workplace was somehow transplanted into the jungle and everyone was forced to survive at a very primitive level, it's safe to say that eventually your boss would rape you.”

“Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.”

“Think about what you sell in terms of how it eases or prevents pain for your client.”

“The income tax is a twentieth-century socialist experiment that has failed. Before the income tax was imposed on us just 80 years ago, government had no claim to our income. Only sales, excise, and...”