“Choose to deliver amazing service to your customers. You'll stand out because they don't get it anywhere else.”

“The best listener is the one who really cares about the other person.”

“People don't care how much you know until they know how much you care”

“If you want to be outstanding, stop meeting expectations, start exceeding them”

“Insurance business is about promises and trust. It is about delivering to the customer in times of need and if this cannot be imbibed in a professional neither him nor the industry will succeed.”

“There is a saying that bad traders divorce their spouse sooner than abandon their positions. Loyalty to ideas is not a good thing for traders, scientists - or anyone.”

“I was relying on youth be loyal to the specific variety of compromise and unhappiness, which our hard-won marriage represents.”

“It is not until an act occurs within the landscape of the past and future that it is a human act. Loyalty, which asserts the continuity of past and future, binding time into a whole, is the root of...”