“67% of all shoppers intend to return home with the item they are shopping for, but that only 24% actually do so.”

“The fate of your company is in the hands of your people. Train them well.”

“Opportunity never knocks. It hangs thick in the air all around you. You breathe it unthinking, and dissipate it with your sighs.”

“The first step in persuasion is to entice your target to imagine doing the thing you want them to do.”

“The best ads are about the customer and how the product will change his life.”

“Referring to an event in an untold story is a powerful technique rarely used.”

“If you hire people just because they can do a job, theyll work for your money. But if you hire people who believe what you believe, theyll work for you with blood and sweat and tears.”

“My model for business is The Beatles. They were four guys who kept each other kind of negative tendencies in check. They balanced each other and the total was greater than the sum of the parts. Tha...”

“Dont worry, Im not quitting. Ive decided Im going to stay andmake his life a living hell while I run his business into the ground.--Kim to Abe”

“People don't care how much you know until they know how much you care”

“If you want to be outstanding, stop meeting expectations, start exceeding them”

“Insurance business is about promises and trust. It is about delivering to the customer in times of need and if this cannot be imbibed in a professional neither him nor the industry will succeed.”

“I shiver, thinking how easy it is to be totally wrong about people-to see one tiny part of them and confuse it for the whole, to see the cause and think it's the effect or vice versa”

“At sunrise everything is luminous but not clear.”

“I think it's impossible to really understand somebody, what they want, what they believe, and not love them the way they love themselves.”