“Choose to deliver amazing service to your customers. You'll stand out because they don't get it anywhere else.”

“Make it easy for your customers to do talk to you.”

“So many words get lost. They leave the mouth and lose their courage, wandering aimlessly until they are swept into the gutter like dead leaves. On rainy days, you can hear their chorus rushing past...”

“You can listen to silence, Reuven. I've begun to realize that you can listen to silence and learn from it. It has a quality and a dimension all its own. It talks to me sometimes. I feel myself aliv...”

“Whoever is going to listen to the philosophers needs a considerable practice in listening.”