Halfhearted or insincere apologies are often worse than not apologizing at all because recipients find them insulting. If you've done something wrong in your dealings with another person, it's as if there's an infection in your relationship. A good apology is like an antibiotic; a bad apology is like rubbing salt I the wound.
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About Randy Pausch
Randy Pausch was a 20th-century American professor of computer science, human-computer interface and design. Randolph Frederick Pausch was an American educator, a professor of computer science, human–computer interaction, and design at Carnegie Mellon University (CMU) in Pittsburgh, Pennsylvania. Read more on Wikipedia →