“Most companies that win don't have a unique strategy; quite the opposite, they are doing what everyone else is doing but have figured out how to execute better.”

“The simple truth is that technology is still a poor substitute for human interaction.”

“If you give customers a chance, they’ll communicate with you in many ways.”

“Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.”

“Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success.”

“If you hire people just because they can do a job, theyll work for your money. But if you hire people who believe what you believe, theyll work for you with blood and sweat and tears.”

“My model for business is The Beatles. They were four guys who kept each other kind of negative tendencies in check. They balanced each other and the total was greater than the sum of the parts. Tha...”

“Dont worry, Im not quitting. Ive decided Im going to stay andmake his life a living hell while I run his business into the ground.--Kim to Abe”

“Motivating employees to work at their full potential is the main premise of successful management.”

“The first thing that has to be recognized is that one cannot train someone to be passionate--it's either in their DNA or it's not.”

“Do not instigate or treat any of your employees, working at your place, with contempt. Treat everyone with respect. You never know what benefit a person will bring.”

“Work will drive you crazy if you let it.”

“Love, n. A temporary insanity curable by marriage.”

“Love is merely a madness; and, I tell you, deserves as well a dark house and a whip as madmen do; and the reason why they are not so punish'd and cured is that the lunacy is soordinary that the whi...”