“I call these lessons learned on the fly because the knowledge gained from the experiences connected with them were very much akin to the spirit of the centerfielder in baseball running backward at ...”

“Over the years since that time I seemed to fall back into sales as a mainstay of existence of some kind, and I have learned many valuable lessons along the way. It has not always been rainbows and ...”

“However, more important to all of that: the players played the game as a true team. There are many teams in baseball, but not all play as a team. Many merely play as a group of talented athletes, w...”

“Is the competition really some mythical beast? No, not really. Knowing how to play your group of salespeople as a team, to overcome the group objective of winning the customers support, is the obje...”

“Have you ever seen someone buy a piece of furniture or clothing from New York, Chicago or London? Even though the exact same product was available right down the street at a local retailer for a fr...”

“I call these lessons ‘learned on the fly’ because the knowledge gained from the experiences connected with them were very much akin to the spirit of the centerfielder in baseball running backward a...”

“I shiver, thinking how easy it is to be totally wrong about people-to see one tiny part of them and confuse it for the whole, to see the cause and think it's the effect or vice versa”

“At sunrise everything is luminous but not clear.”

“I think it's impossible to really understand somebody, what they want, what they believe, and not love them the way they love themselves.”

“Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.”

“Think about what you sell in terms of how it eases or prevents pain for your client.”

“The income tax is a twentieth-century socialist experiment that has failed. Before the income tax was imposed on us just 80 years ago, government had no claim to our income. Only sales, excise, and...”