“Anger prepares us to fight and fear prepares us to flee.”

“Once we know something, we find it hard to imagine what it was like not to know it.”

“Stephen Covey, in his book The 8th Habit, decribes a poll of 23,000 employees drawn from a number of companies and industries. He reports the poll's findings: * Only 37 percent said they have a cle...”

“To make our communications more effective, we need to shift our thinking from "What information do I need to convey?" to "What questions do I want my audience to ask?”

“If I already intuitively "get" what you're trying to tell me, why should I obsess about remembering it? The danger, of course, is that what sounds like common sense often isn't.... It's your job, a...”

“People tend to overuse any idea or concept that delivers an emotional kick.”

“Over time, a commitment to challenging, focused work and leisure produces not only better daily experience, but also a more complex, interesting person: the long-range benefit of the focused life. ...”

“Attention is the beginning of devotion.”

“You dont have to worry about getting the attention of others when youre good at what you do.”

“God can use the jawbone of an ass!”

“Honest, open communication is the only street that leads us into the real world... We then begin to grow as never before. And once we are on this road, happiness cannot be far away.”

“I am constantly trying to communicate something incommunicable, to explain something inexplicable, to tell about something I only feel in my bones and which can only be experienced in those bones. ...”