“Get in touch with your passion and put it to work at work.”

“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”

“Moods can be contagious. Don't catch or spread a bad mood.”

“Notice the difference between being in control and needing control.”

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”

“Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.”

“If you hire people just because they can do a job, theyll work for your money. But if you hire people who believe what you believe, theyll work for you with blood and sweat and tears.”

“My model for business is The Beatles. They were four guys who kept each other kind of negative tendencies in check. They balanced each other and the total was greater than the sum of the parts. Tha...”

“Dont worry, Im not quitting. Ive decided Im going to stay andmake his life a living hell while I run his business into the ground.--Kim to Abe”

“People don't care how much you know until they know how much you care”

“If you want to be outstanding, stop meeting expectations, start exceeding them”

“Insurance business is about promises and trust. It is about delivering to the customer in times of need and if this cannot be imbibed in a professional neither him nor the industry will succeed.”

“[H]iding how you really feel and trying to make everyone happy doesn't make you nice, it just makes you a liar.”

“Love is honesty. Love is a mutual respect for one another.”

“The fact that Ridge has been honest in his conversations with me is not something he did wrong. The fact that he has feelings for me also isnt wrong, when you know exactly how much hes fought those...”