28 quotes found
“Compassion is the shortcut to connection.”
“Get in touch with your passion and put it to work at work.”
“Moods can be contagious. Don't catch or spread a bad mood.”
“Notice the difference between being in control and needing control.”
“Look for the positive qualities in your client's negative behavior.”
“Your customers are responsible for your companys reason for existing.”
“Truth builds trust.”
“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”
“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”
“Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.”
“When you give appreciation IN ORDER TO get something it's manipulation and people can sense it. Appreciate genuinely.”
“People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.”
“Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.”
“When youre busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.”
“Feelings have more to do with the story you tell yourself than the facts.”
“Customers are human and humans can view situations in unexpected ways.”
“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
“Even your most loyal customers always have a choice about where to take their business.”
“After each customer interaction, notice if you gave them a happy to see you kind of experience.”
“How you think about your customers influences how you respond to them.”
