“Alles ist Service und ohne Service ist Alles nichts.”

“Service Excellence eats discount and rebate for breakfast.”

“Leaders always look twice because sometimes it is good from far but far from good at a second look.”

“Perception is reality.”

“First class Manager hire first class leader, second class Manager hire third class manager and third class manager fire first class leader.”

“Leaders always look twice – because sometimes it is good from far but far from good – at a second look.”

“Alles ist Service und ohne Service ist Alles nichts.”

“Leaders always look twice because sometimes it is good from far but far from good at a second look.”

“Perception is reality.”

“The by-product that is created while following the religion of the Self [Soul] is the worldly life. It is gained free of cost.”

“The idea that 20% of the features will get you 80% of the value may well be correct, but it also means that on important tasks, you're giving the customers B-grade experieence where it matters most.”

“Natural gas is hemispheric. I like to call it hemispheric in nature because it is a product that we can find in our neighborhoods.”