“Most people do not see their words as power.”

“A single employee, with one message, can succinctly capture the essence of a corporation the same way an iconic photograph captures a moment. Unfortunately, it is usually the negative massages that...”

“Emails are viewed as an essential historical record of an organization. A record that cannot be expunged must be created with care or not created at all.”

“History was once rewritten by the victors. Now we write our own immutable histories with every email, text, and post.”

“Electronic communication has transmuted conversations into durable and accessible records. Revisionist history has gone the way of the phone booth.”

“Every posting, message, or email creates an impression, a public persona, from which other people make judgments. We make judgments about others, but how often do we turn that critical analysis on ...”

“First LEARN...thenremove the 'L”

“Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you th...”

“High mature digital organizations stretch out in every business dimension.”

“Leaders walk by faith, managers walk alone.”

“Invest in studies which encourages you to invest in people.”

“Success is a trophy, a title, something gained, attained or retained. Fulfilment, true happiness, contentment.... bliss is the gift of the self-realised. That is the real prize.”

“God can use the jawbone of an ass!”

“Honest, open communication is the only street that leads us into the real world... We then begin to grow as never before. And once we are on this road, happiness cannot be far away.”

“I am constantly trying to communicate something incommunicable, to explain something inexplicable, to tell about something I only feel in my bones and which can only be experienced in those bones. ...”