“People seemed to have two different selvesan experiencing self who endures every moment equally and a remembering self who gives almost all the weight of judgment afterward to two single points in ...”

“Just ticking boxes is not the ultimate goal here. Embracing a culture of teamwork and discipline is. And if we recognised the opportunity, the two-minute WHO checklist is just a start.”

“No matter what measures are taken, doctors will sometimes falter, and it isn't reasonable to ask that we achieve perfection. What is reasonable is to ask that we never cease to aim for it.”

“In the end, people don't view their life as merely the average of all its momentswhich, after all, is mostly nothing much plus some sleep. For human beings, life is meaningful because it is a story...”

“All involve risk, uncertainty, and complexity and therefore steps that are worth committing to a checklist and testing in routine care. Good checklists could become as important as doctors and nur...”

“We are all plagued by failures - by missed subtleties, overlooked knowledge, and outright errors. For the most part, we have imagined that little can be done beyond working harder and harder to cat...”

“I finally know the difference between pleasing and loving, obeying and respecting. It has taken me so many years to be okay with being different, and with being this alive, this intense. (xxvi)”

“Spring passes and one remembers one's innocence.Summer passes and one remembers one's exuberance.Autumn passes and one remembers one's reverence.Winter passes and one remembers one's perseverance.”

“Birthdays could be such a bummer when you were older than the country you lived in.”

“I've been poked and prodded in places I'd always prided myself on keeping untouched for that one special doctor who gives me a ring and a promise someday.”

“I'm going to go where my heart takes me, even if it's a messy road.”

“It's like the commercial, "Once you pop you can't stop." Once you pop a pill, you can't stop. They have you hooked and they know it. Like a drug dealer, they are so happy they have won another loya...”

“We stand at a crossroads. Do we choose 'the will to power' or 'the will to humanity,' or perhaps a new configuration of both: the power of humanity?”

“One thing I learned as a journalist is that there is at least one disgruntled person in every workplace in America -- and at least double that number with a conscience. Hard as they try, they simpl...”

“Create all the happiness you are able to create; remove all the misery you are able to remove. Every day will allow you, --will invite you to add something to the pleasure of others, --or to dimini...”