“Very few managers know how to effectively tap the biggest source of performance improvement available to them: namely, the creativity and knowledge of the people who work for them.”

“Research has found that in most companies managers who get promoted rapidly spend most of their time networking and politicking, while their more effective colleagues spent their time building thei...”

“Try this: Identify a bottom-up improvement or innovation in your organization, and interview the person who championed it. Chances are you will find a hero story of some kind. Why do we have to be ...”

“Across organizations in services, manufacturing, healthcare and government, eighty percent of an organizations improvement potential lies in front-line ideas.”

“If you want something new, you have to stop doing something old”

“I can't understand why people are frightened of new ideas. I'm frightened of the old ones.”

“Each voice carries a portion of value, no matter how unpalatable or distasteful that voice may be: no one person, government, ideology, transnational, or religious institution can own and dominate ...”

“The presence of Knowledge Based Trust in organizations gives rise to a high level of interpersonal trust amongst their members and creates cohesive units out of a loose bunch of people.”

“Whenever you don't know someone and you overhear their problems they always sound so trivial.”

“Our problems stem from our acceptance of this filthy, rotten system.”

“There are always answers. We just have to be smart enough.”