“Very few managers know how to effectively tap the biggest source of performance improvement available to them: namely, the creativity and knowledge of the people who work for them.”

“Research has found that in most companies managers who get promoted rapidly spend most of their time networking and politicking, while their more effective colleagues spent their time building thei...”

“Across organizations in services, manufacturing, healthcare and government, eighty percent of an organizations improvement potential lies in front-line ideas.”

“After years of operating in a top-down manner that emphasizes control and conformance, organizations are rife with obstacles to bottom-up ideas that front-line staff are forced to overcome.”

“Champions are made from something they have deep inside of them-a desire, a dream, a vison.”

“Men dressed in an embroidery of excuses are not fit to enter the colorful chamber of champions”

“What I hadn't expected was to be blindsided by a history lesson that betrayed every hard-won experience I'd had as a player and now a coach at the same school I'd attended. . . Whoever was responsi...”

“King die hard, in Shakespeare and in life.”

“If you want something new, you have to stop doing something old”

“I can't understand why people are frightened of new ideas. I'm frightened of the old ones.”

“Each voice carries a portion of value, no matter how unpalatable or distasteful that voice may be: no one person, government, ideology, transnational, or religious institution can own and dominate ...”