“Loud actions, small people, loud voice, small mouths, loud world, small minds.”

“In SLA management, you think services, see SLA, hear SLO, perform SLA management.”

“Feedback control is certainly not controlled feedback.”

“There is no gain without an effort, some gain with lots of effort and wonderful gain with smart effort.”

“Block of wood, gives you a big bunch of paper, but it doesn't make it worthy as a piece of mind on single paper.”

“If you hire people just because they can do a job, theyll work for your money. But if you hire people who believe what you believe, theyll work for you with blood and sweat and tears.”

“My model for business is The Beatles. They were four guys who kept each other kind of negative tendencies in check. They balanced each other and the total was greater than the sum of the parts. Tha...”

“Dont worry, Im not quitting. Ive decided Im going to stay andmake his life a living hell while I run his business into the ground.--Kim to Abe”

“It's not that you should never love something so much that it can control you.It's that you need to love something that much so you can never be controlled.It's not a weakness.It's your best strength.”

“No matter how much you love someone, you still want to have you own way.”

“The practice of love offers no place of safety. We risk loss, hurt, pain. We risk being acted upon by forces outside our control.”

“Online review sites are the slushpiles of feedback.”

“Neither care too much nor too little about the feedback of others.”

“Theres a widespread belief that if you have solid self-esteem you dont need outside affirmation and praise. This is patently untrue, by the way.”