Keep in mind, hurting people often hurt other people as a result of their own pain. If somebody is rude and inconsiderate, you can almost be certain that they have some unresolved issues inside. They have some major problems, anger, resentment, or some heartache they are trying to cope with or overcome. The last thing they need is for you to make matters worse by responding angrily.
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About Joel Osteen
Joel Osteen was a contemporary American televangelist, businessman, and author. Joel Scott Osteen is an American pastor, televangelist, businessman, and author based in Houston, Texas, United States. Known for his weekly televised services and several best-selling books, Osteen is one of the more prominent figures associated with prosperity theology and the Word of Faith movement. Read more on Wikipedia →