“**New business concepts are always, always the product of lucky foresight.**That's right - the essential insight doesn't come out of any dirigiste planning process; it comes form some cocktail of h...”

“Resilience is based on the ability to embrace the extremes -- while no becoming an extremist. ... **Most companies don't do paradox very well.**(emphasis by author)[2002] p.25f”

“A good strategy with a bad implementation is a bad strategy”

“Today, no leader can afford to be indifferent to the challenge of engaging employees in the work of creating the future. Engagement may have been optional in the past, but it's pretty much the whol...”

“Trust is not simply a matter of truthfulness, or even constancy. It is also a matter of amity and goodwill. We trust those who have our best interests at heart, and mistrust those who seem deaf to ...”

“In most organizations, change comes in only two flavors: trivial and traumatic. Review the history of the average organization and you'll discover long periods of incremental fiddling punctuated by...”

“If you hire people just because they can do a job, theyll work for your money. But if you hire people who believe what you believe, theyll work for you with blood and sweat and tears.”

“My model for business is The Beatles. They were four guys who kept each other kind of negative tendencies in check. They balanced each other and the total was greater than the sum of the parts. Tha...”

“Dont worry, Im not quitting. Ive decided Im going to stay andmake his life a living hell while I run his business into the ground.--Kim to Abe”

“Is there magic in this world? Certainly! But it is not the kind of magic written about in fantasy stories. It is the kind of magic that comes from ideas and the hard work it often takes to make the...”

“We become what we behold. We shape our tools, and thereafter our tools shape us.”

“A culture of unaccountability is a culture without incentive, and a culture without incentive is the death of critical and creative thinking.”

“When one treats people with benevolence, justice, and righteoousness, and reposes confidence in them, the army will be united in mind and all will be happy to serve their leaders'.”

“Never send a battalion to take a hill if a regiment is available.”

“Camouflage doesn't help when the other guy is willing to defoliate the whole jungle.”