“People who produce good results feel good about themselves.”

“The key to successful leadership is influence, not authority.”

“When people don't know whats going on, its human nature for them to imagine a version thats ten times worse than the truth!”

“Once leaders embrace the role of coach, they realize the weight of leadership is now balanced between themselves and their direct reports.”

“Some of the greatest advances happen when people are bold enough to speak their truth and listen to others speak theirs.”

“Feedback is the breakfast of champions”

“Llarimar had told him to do his best. That sounded like an awful lot of work. Unfortunately, doing nothing was beginning to seem like even MORE work.”

“In his opinion, working was vastly overrated. Particularly as a way to build character, for everyone who engaged in it was far too snappish and fussy, and seemed to have no manners at all.”

“There was a sergeant at a desk. I knew he was a sergeant because I recognized the marks on his uniform, and I knew it was a desk because it's always a desk. There's always someone at a desk, except...”