The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.
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About Marc Benioff
Marc Benioff was a contemporary American businessman. Marc Russell Benioff is an American internet entrepreneur and philanthropist. He is best known as the co-founder, chairman and CEO of the software company Salesforce, as well as being the owner of Time magazine since 2018. Read more on Wikipedia →
Themes
- Time — Reflections on the passage of time and how we spend it