“A Health Affairs study comparing patient-satisfaction scores with HCAHPS surveys of almost 100,000 nurses showed that a better nurse work environment was associated with higher scores on every pati...”

“When Department of Health and Human Services administrators decided to base 30 percent of hospitals' Medicare reimbursement on patient satisfaction survey scores, they likely figured that transpare...”

“Many of the differences that cause students to be excluded in school are actually the same qualities or skills that other people are going to admire, respect or value about that person in adulthood.”

“We tilt our heads back and open wide. The snow drifts into our zombie mouths crawling with grease and curses and tobacco flakes and cavities and boyfriend/girlfriend juice, the stain of lies. For o...”

“The teachers complain that the students today are all lazy, ignorant, and stupid. But the truth is that you're smarter than they are. You're not even old enough to drive and you already know that n...”

“I told her about school and how I sat on a wall there and felt stories and words move through me ...”

“Nature always accepts changes and never misses the opportunity to bloom.”

“Everything changes in my life, and the world stays the same.”

“Always grow with changes and not against them.”

“They had killed themselves over our dying forests, over manatees maimed by propellers as they surfaced to drink from garden hoses; they had killed themselves at the sight of used tires stacked high...”

“The world seemed to shimmer a little at the edges.”

“If we cannot accept the importance of the world, which considers itself important, if in the midst of that world our laughter finds no echo, we have but one choice: to take the world as a whole and...”