“What you do is what matters, not what you think or say or plan.”

“It's like when you're on hold and a recorded voice comes on telling you how much the company values you as a customer. Really? Then maybe you should hire some more support people so I don't have to...”

“Its a lot harder to pull your head up and ask why.”

“Its a beautiful way to put it: Leave the poetry in what you make. When something becomes too polished, it loses its soul. It seems robotic.”

“Think about it this way: If you had to launch your business in two weeks, what would you cut out?”

“The problem with abstractions (like reports and documents) is that they create illusions of agreement. A hundred people can read the same words, but in their heads, theyre imagining a hundred diffe...”

“They keep track of time. Sometimes things happen and you feel that you need to mark them down.”

“Does religious conviction provide a powerful reason for killing? Undeniably it often does. It also often provides the sole compelling reason for refusing to kill, or for being merciful, or for seek...”

“the past only had whatever power you gave it; life was what you made it and if you wanted something different from what you had, it was up to you to make it happen.”