“You get greatness out of people by expecting it.”

“If you want to do something that really changes someones life, the best thing you can do is make the person youre trying to help a participant in the process.”

“Expect little, and we live up to the expectation. Expect a lot, and we stretch and grow to meet the expectation.”

“The more you teach your people to not need you, the greater your value.”

“A Serving Leader who creates a powerful churn of productivity needs a team that can put itself at the service of others.”

“Serving Leaders teach others the knowledge, skills, and strategies they need to succeed.”

“If you have to do the work, do it well, with all your heart.”

“If a man is called to be a street sweeper, he should sweep streets even as a Michaelangelo painted, or Beethoven composed music or Shakespeare wrote poetry. He should sweep streets so well that all...”

“Trademark yourself with the mark of excellence.”

“The presence of Knowledge Based Trust in organizations gives rise to a high level of interpersonal trust amongst their members and creates cohesive units out of a loose bunch of people.”