Emphasizing the crowd means de-emphasizing individual humans in the design of society, and when you ask people not to be people, they revert to bad, mob-like behaviors.
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About Jaron Lanier
Jaron Lanier was American computer scientist, musician, and author. Jaron Zepel Lanier is an American computer scientist, futurist, and composer. Considered a founder of the field of virtual reality, Lanier and Thomas G. Read more on Wikipedia →