“Your principles are your true north because they instruct how you will handle every situation, especially when there is no easy choice.”

“Love is the surprising emotion that company builders cannot ignore.”

“Caring and a sense of purpose evoke better performance than pressure and fear. The idea that only obsessive egomaniacs can produce breakthroughs is nonsense.”

“Commerce does not have to be a ruthless, brutal enterprise that damages peoples lives. It can be a source of happiness, healing, and hope.”

“Lovability the capacity to earn genuine, heartfelt love and loyalty from customers is the secret ingredient that propels a select few organizations ahead and leads not only to consistent growth a...”

“Lovable products, services, and companies are disrupting entire industries. They are changing the world.”

“If you hire people just because they can do a job, theyll work for your money. But if you hire people who believe what you believe, theyll work for you with blood and sweat and tears.”

“My model for business is The Beatles. They were four guys who kept each other kind of negative tendencies in check. They balanced each other and the total was greater than the sum of the parts. Tha...”

“Dont worry, Im not quitting. Ive decided Im going to stay andmake his life a living hell while I run his business into the ground.--Kim to Abe”