Serious accidents are frequently blamed on human error. Yet careful analysis of such situations shows that the design or installation of the equipment has contributed significantly to the problems. The design team or installers did not pay sufficient attention to the needs of those who would be using the equipment, so confusion or error was almost unavoidable.

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About Donald Norman

Donald Norman was a contemporary American researcher, professor, and writer. Donald Arthur Norman is an American researcher, professor, and author. Norman is the director of The Design Lab at University of California, San Diego. Read more on Wikipedia →

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