“Nobody thought the direct business model would work. But work it did, and spectacularly. Until it didnt. And therein lies the tale.”

“Just as a fish doesn't know it is wet, so companies often can't see or feel the very opportunities where they are swimming”

“You will be a different person after the storm, because the storm will heal you from your perfection.”

“Everyone wants to live on top of the mountain, but all the happiness and growth occurs while you're climbing it.”

“In his forty-third year William Stoner learned what others, much younger, had learned before him: that the person one loves at first is not the person one loves at last, and that love is not an end...”

“If you want something new, you have to stop doing something old”

“I can't understand why people are frightened of new ideas. I'm frightened of the old ones.”

“Each voice carries a portion of value, no matter how unpalatable or distasteful that voice may be: no one person, government, ideology, transnational, or religious institution can own and dominate ...”