As a former waitress myself, I know firsthand how a simple smile from someone can improve your day and how a single harsh word can destroy it. Being courteous and thoughtful costs you nothing and can sometimes pay you dividends in unexpected ways.
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About Susanna Kearsley
Susanna Kearsley was Canadian writer. Susanna Kearsley is a New York Times best-selling Canadian novelist of historical fiction and mystery, as well as thrillers under the pen name Emma Cole. In 2014, she received Romance Writers of America's RITA Award for Best Paranormal Romance for The Firebird. Read more on Wikipedia →