What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.
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About Jack Welch
Jack Welch was a 20th-century American business executive. John Francis Welch Jr. was an American business executive. Read more on Wikipedia →