This is what technology wants, it wants to be a symptom. Like all psychological symptoms, it obscures a problem by "solving" it without addressing it.
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About Sherry Turkle
Sherry Turkle was a contemporary American social scientist and psychologist. Sherry Turkle is an American sociologist. She is the Abby Rockefeller MauzĂ© Professor of the Social Studies of Science and Technology at the Massachusetts Institute of Technology. Read more on Wikipedia →